Privacy Policy
Last updated: 16th of October 2025
Matos (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information about you when you use our website MatosAI.com, products, and related services (collectively, the “Services”).
1. Information We Collect
We collect the following categories of data when you interact with our Services:
User Inputs and Conversations: Content you submit through AI chats or similar tools, which may include text, prompts, or uploaded content.
Contact Information: Name, email address, and other contact details you provide when signing up, contacting us, or requesting information.
Payment Information: Billing details necessary to process transactions securely.
Technical and Usage Data: Browser type, device information, and interaction data used for analytics and service improvement.
2. How We Use Your Data
We use collected data for the following purposes:
To provide and improve our AI products and services.
To support customers and respond to inquiries.
To maintain and secure our systems and prevent fraud.
To comply with legal and regulatory obligations.
To send marketing communications (only with your consent).
To analyze service performance and enhance user experience.
3. Third-Party Services
We work with trusted third parties that help us operate and improve our Services. These providers process data on our behalf under strict confidentiality agreements and in compliance with privacy laws.
Our main third-party providers include:
Go High Level – CRM and marketing automation
OpenAI – AI model processing and API services
Grok – AI technology provider
Twilio – Communication and SMS platform
Please note that while Matos does not train AI models using personal data, OpenAI and other AI providers may process input data to improve their services, subject to their own privacy policies.
4. Data Retention
We retain personal data until an account is deleted or as required to fulfill legal or operational obligations. Once data is no longer necessary, it is securely deleted or anonymized.
5. User Rights
Under applicable privacy laws (including GDPR), you have the right to:
Access your personal data.
Request deletion of your data.
Opt out of marketing communications.
Withdraw consent at any time (where processing is based on consent).
You can exercise your rights by contacting us at [email protected].
6. Security Measures
We take data protection seriously. Matos uses industry-standard safeguards to protect your information, including:
Encryption of stored and transmitted data.
Access controls and limited employee access to personal data.
Regular reviews of systems and security practices.
Despite our efforts, no system is completely secure. You use our Services at your own risk.
7. International Data Transfers
All data is processed and stored within France. We do not transfer or store user data internationally.
8. AI Data Handling
Matos does not use personal user data to train AI models.
However, certain data may be processed by third-party AI providers (such as OpenAI) for performance or compliance purposes. These providers operate under their own privacy terms.
9. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us to have it removed.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our Services after such changes constitutes acceptance of the revised policy.
11. Contact Us
For any questions, concerns, or privacy-related requests, please contact:
Matos
St Paul de Vence, France
Email: [email protected]
Website: Matos.it.com